This website is operated by Hidden Gem Gift Box Co. Throughout the site, the terms “we”, “us” and “our” refer to Hidden Gem Gift Box Co. hiddengemgiftbox.ca (the “Website”) is intended for sole use by those wishing to review, consider, purchase or otherwise engage in commercial transactions involving Hidden Gem Gift Box Co. By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to refuse service to anyone for any reason at any time.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Please read these Terms of Service carefully before accessing or using our Website.
Hidden Gem Gift Box Co.’s gift designs are the sole property of Hidden Gem Gift Box Co. Gifts may not be resold without written permission from Hidden Gem Gift Box Co. Gift designs may not be altered in any way and still presented as Hidden Gem Gift Box Co. via social media, blogging or any other public forum.
Hidden Gem Gift Box Co. ships within Canada. Hidden Gem Gift Box Co. does not offer shipping to any international locations at this time via the online shop.
Unless otherwise specified, offers of “free shipping” throughout the Hidden Gem Gift Box Co. website and across all social media accounts, refers to free shipping within Canada only.
Changes to Terms & Conditions
Hidden Gem Gift Box Co. reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon posting. Your access or use of the hiddengemgiftbox.ca website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Food Allergy Disclaimer
Food products that Hidden Gem Gift Box Co. provides are generally labeled with possible allergen-containing ingredients from the manufacturer. Any non-labeled food always has a risk of possible allergen contamination. All clients and their guests are encouraged to read the labels before consuming. Hidden Gem Gift Box Co. will not assume any liability for adverse reactions to food consumed including labeled and non-labeled food products.
We pride ourselves on working with small-batch and local artisan businesses and as a result, certain items can become unavailable on occasion without a lot of advanced notice. In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. If the item is especially unique and an appropriate substitution doesn’t exist, we’ll omit the item and issue a credit.
Warm Weather Shipping
Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Hidden Gem Gift Box Co. Hidden Gem Gift Box Co. will not issue refunds as a result of melting regardless of the time of year.
On occasion, manufacturers may update their product packaging and ingredient lists. As a result, actual product packaging may differ from what is displayed on hiddengemgiftbox.ca. It is the responsibility of the client and guests of the client to always read labels, warnings, and directions before using or consuming a product. For most current and/or additional information about a product, please contact the manufacturer.
Hidden Gem Gift Box Co. has made every effort to display as accurately as possible the images of its products that appear on the Website. We cannot guarantee that your computer monitor/tablet/mobile phone’s display of any product will be completely accurate.
All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours and we will work with you to make it right.
While we do our best to deliver directly to your gift recipient, in the event that we are not permitted to deliver your gift directly to a condominium unit/suite, we are not responsible for gifts after they have been handed over to condominium personnel, such as concierges. It is the responsibility of the personnel of the condominium to notify the guest that there is a gift at the front desk and/or present the condominium resident with the gift. We do not offer refunds for packages not provided to condominium residents once the responsibility has been assumed by condominium personnel. We are not responsible for unclaimed packages.
It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, postal code, etc. If possible, include recipient’s telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by a carrier due to incorrect shipping information, an address correction fee is charged to us and in turn will be charged to you.
We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from Canada Post. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.
Packages might be left at the residence without obtaining a signature. Signature service is an additional charge. If you would like to request a signature for your package, please call us to arrange your order by telephone at 647-229-3964. For orders over a certain dollar amount, we may require a signature and will notify you accordingly.
Should a gift be returned to our studio, Hidden Gem Gift Box Co. will let Client know whose gift came back and what the reason was (i.e. not picked up, declined by recipient, invalid address).
Once Hidden Gem Gift Box Co. has determined that the gift meets company standards for quality, Hidden Gem Gift Box Co. will repackage it in a brand new shipping box with new packaging materials. The total fee for reshipping gifts that are returned to Hidden Gem Gift Box Co. is $15CDN for handling, plus the cost of shipping.
Hidden Gem Gift Box Co. will send Client an invoice and once it is paid, HIDDEN GEM GIFT BOX CO. will ship the gift to the recipient within 48 hours.
If Client does not pay the invoice to have a returned gift reshipped within 5 business days of invoice being sent by Hidden Gem Gift Box Co., the gift will become the property of Hidden Gem Gift Box Co. Hidden Gem Gift Box Co. is fully authorized to recycle, discard, or donate the gift at their sole discretion and any agreement to return inventory is considered null and void. In this scenario, no refunds will be issued.
If Client does not respond to a request for how Hidden Gem Gift Box Co. should handle returned gifts within 10 business days of being notified by Hidden Gem Gift Box Co. that the gift has returned back to the studio, the gift will become the property of Hidden Gem Gift Box Co. Hidden Gem Gift Box Co. is fully authorized to recycle, discard, or donate the gift at their sole discretion and any agreement to return inventory is considered null and void. In this scenario, no refunds will be issued.
We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for inspection in order to file a claim with our shipper. We require an image of the damage to be emailed to us at firstname.lastname@example.org for our review.
Hidden Gem Gift Box Co. reserves the right to include a business card and/or insert card inside each custom gift box we produce. We also reserve the right to publish finished custom gift products on social media, industry blogs as well as the Hidden Gem Gift Box Co. blog.
All customizable items (i.e. personalized gift tag or sticker templates, uploaded documents, custom printing) included as part of an order will be printed exactly as they are submitted by the customer. It is the customer’s sole responsibility to ensure that all submissions are correct. Hidden Gem Gift Box Co. is not responsible for any misspellings, typographical errors, omissions, or any other inaccuracies contained in any submissions provided by the customer.
Changes to Pricing & Services
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We welcome your comments regarding the hiddengemgiftbox.ca Website. If, either voluntarily or at our request, you send certain specific submissions in the form of creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Please know that any comments, feedback, notes, messages, ideas, suggestions or other communications sent to hiddengemgiftbox.ca or Hidden Gem Gift Box Co. (to include all social media platforms) shall be and remain the exclusive property of Hidden Gem Gift Box Co. Additionally, all images and documents designed on and/or uploaded to our website shall be and remain the exclusive property of Hidden Gem Gift Box Co. Your submission of any such Comments and/or Documents shall constitute an assignment to Hidden Gem Gift Box Co. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments and/or Documents. Hidden Gem Gift Box Co. will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.
The hiddengemgiftbox.ca website and the entire contents contained on the hiddengemgiftbox.ca website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of Hidden Gem Gift Box Co. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior written consent of Hidden Gem Gift Box Co. The content of the Website and the Website itself are intended solely for the personal and non-commercial use of the users of the site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the content on any network computer or broadcast the content in any media and/or in any form or format, (3) you do not modify or alter the content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Hidden Gem Gift Box Co. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Hidden Gem Gift Box Co. reserves complete title and full intellectual property rights in any content you download from this website.
Hidden Gem Gift Box Co. service marks, domain names, logos, company names and indicia of origin referred to on the hiddengemgiftbox.ca website are the property of Hidden Gem Gift Box Co. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Hidden Gem Gift Box Co. or any third party without permission from the owner. All rights are reserved. All other trademarks, product and company names, and logos appearing on Hiddengemgiftbox.ca are the property of their respective owners.
The Website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Hidden Gem Gift Box Co. shall not be liable for any damages of any kind related to your use of this Website.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify an affiliation nor do they signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices before engaging in any transaction.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s Website or are redirected to a third-party website or application, you are no longer governed by our website’s Terms of Service.
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
These Terms of Service (and any separate agreements whereby we provide you Services) shall be governed in accordance with the laws of the Province of Ontario in Canada.